What are the three phases of the iShowroom new vehicle delivery process?

The choice of Vehicle Walkaround, Delivery, and Customer Follow-up accurately outlines the comprehensive steps involved in the iShowroom new vehicle delivery process.

In this context, the Vehicle Walkaround is critical as it ensures that customers are familiarized with their new vehicle's features, controls, and special functionalities, enhancing their confidence and satisfaction. This phase lays the groundwork for a successful delivery by addressing any initial questions or concerns.

Following the walkaround, the Delivery phase is where the transaction is finalized, and the vehicle is handed over to the customer. This step is essential for creating a memorable experience that reinforces the value of the purchase and builds a positive relationship between the customer and the dealership.

Lastly, the Customer Follow-up phase is vital for ensuring long-term satisfaction and support. By reaching out to the customer post-delivery, the dealership can address any additional questions, gather feedback, and nurture the relationship for potential future business, thus adding significant value to the overall customer experience.

This structured approach not only facilitates a smooth transition to vehicle ownership but also promotes customer loyalty and potential referrals, which are crucial for a dealership's success.